In my experience, customers often don't realize that minor body damage on an EV doesn't always engage the high-voltage system. Your mileage may vary, but most fender benders are far from the battery pack and related components. Take this with a grain of salt, but certified procedures usually focus on isolating the battery only when work is done near it. From what I've observed, shops typically have specific techs for high-voltage work, and others handle body repairs. It might help to briefly explain your shop's process upfront to ease those concerns. That way, customers understand the division of labor without feeling the need to quiz you on specifics.