What did you use before chicken wire, as wesley440's foam story reminds me of my vase tipping over lol?

Oh cool! I read somewhere that chess is like a workout for your whole brain.

Tell me more about the manager's reasoning here, was it just about the money for the next service or did they try to frame it as doing the customer a favor by not upselling? That gray area is where things get really messy for shops because you can convince yourself it's customer service when it's really just greedy. I've seen similar stuff where the pressure comes from owners who only look at the weekly sales numbers and don't think about long term trust or, you know, someone getting hurt. Did you get any pushback after you did the right thing and just charged for parts, or did they let it go?