Had a client's bleach melt their hair off at a wedding trial last Saturday because I didn't check their previous box dye history first

I was doing a full foil at Blush Salon in Austin and the strands literally turned to mush when I pulled the comb through, so now I always do a strand test with 40 volume even if they swear they've never colored it before, has anyone else had a horror story from trusting a client's word too fast?

3 comments

3 Comments

casey6821d ago

That "turned to mush" part gave me chills because I had the same thing happen with a bride in 2019. Now I do a small test strand with 20 volume first before anything else, no matter what they tell me about their hair history.

the_spencer11h ago

And that's the smart play right there, because clients will swear up and down they've never touched their hair (yet somehow there's a black box dye line an inch from their scalp). I learned that lesson the hard way with a "virgin hair" client who conveniently forgot about the henna she used three months prior.

lindal131d ago

40 volume is way too aggressive for a strand test. You risk burning off virgin hair that way, let alone box dye. Stick to 5 or 10 volume for strand testing just to see if it lifts properly without melting.