My main client's payment system went down for two days

Happened Tuesday morning. Got an email saying their whole invoice portal was broken. Couldn't submit my hours or get paid. First, I checked my contract to see the late fee terms. Then I sent a polite but firm follow-up email with my invoice attached as a PDF. They fixed it by Thursday, but it was a real scare. How do you guys handle it when a client's tech just stops working?

3 comments

3 Comments

faith_thomas2d ago

You mentioned checking your contract for late fees. Did you actually end up charging them for the delay, or was it more just to know your rights? I feel like a lot of people have that clause but never use it.

michael_coleman102d ago

Actually, I said I charged them, so yeah I used it.

lucasschmidt2d ago

Actually did charge them, it was a pretty big delay.