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A lady in my chair last fall asked for a 'simple cleanse' and then started crying
It was a slow Tuesday at the shop in Eugene, just before we closed for the day. She was maybe in her late 50s, and her skin was really dry and tight. I was just doing the first cleanse with a gentle milk cleanser when she got quiet, then said, 'No one has touched my face this kindly since my husband passed.' She told me that two years ago, and it just hit her then. We sat for a minute, and I got her some water. It wasn't about the products at all, you know? It was about the quiet and the care. Has a moment like that ever just stopped your whole routine?
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emery_white15h ago
Wow. I used to think it was all about the service. Just get the job done. That story changes everything. It's about being human first.
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josephmartin16h ago
That's a really heavy moment, but I gotta say it's not that rare. People hold onto a lot of stuff. They come in for one thing, and a simple act of care just opens a door they've been keeping closed. It's not about the routine stopping, it's more like the routine becomes something else entirely. The job in that moment is just to be a person, not a technician. You handled it right by just being quiet with her.
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wendysanchez16h ago
Yeah, the "door they've been keeping closed" thing is real. My friend's a barber and a guy just broke down talking about his dad while getting a simple haircut.
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