A scratched Seamaster taught me the value of hand-polishing

I used to think hand-polishing was a relic from past watchmaking. Always reached for my ultrasonic cleaner and buffing wheels. Then a customer brought in his father's old Omega Seamaster, covered in fine scratches. He asked for a gentle touch to keep its story intact. I decided to try traditional polishing compounds by hand. The process was slow, each stroke deliberate. When done, the case had a warm, even sheen that machines can't replicate. His smile was all the confirmation I needed. This small win reminded me that sometimes the old ways are best for preservation.