Dealing with a boss who wanted to skip brake checks for more jobs
Last month, a regular brought in their mountain bike for a chain clean. I saw the brake pads were thin but still had a little material left. My manager told me not to note it on the work order, hoping the customer would return sooner for another paid service. I argued that this puts the rider at risk, especially on steep trails. We ended up replacing the pads and charging only for parts to keep it honest. It made me think about how shops balance profit with safety. Other mechanics, have you faced similar pushes from management?