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Door lock adjustment took me 3 hours longer than it should have
Was setting up a new Otis install downtown and the door locks kept faulting on the top floor every time. Spent 5 hours chasing a half millimeter gap in the roller track before a guy from Otis told me it was a factory burr on the bracket. Has anyone else burned a full day on something this simple?
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lindal134mo ago
Oh boy, that sounds about right. I'd push back a little on the half claim though - from what I've seen, small factory defects probably account for more like a quarter of callbacks, not half. Still plenty annoying, but it's not quite that bad. Those little things sure do eat up the clock though.
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emma_dixon704mo ago
...and that's exactly the kind of thing that makes you want to throw your tools out the window. I read somewhere that half the callbacks on new installs are just small factory defects nobody caught, like burrs or misdrilled holes. It's never the big complicated stuff that gets you, it's always some tiny little thing that takes all day to notice. Like that half millimeter gap you mentioned, that's the kind of thing that'll make a guy look bad in front of the client even though it's not his fault at all. I swear sometimes the manufacturers just rush stuff out the door and hope we catch their mistakes for them.
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emma_dixon704mo ago
Ngl that half millionth gap thing gets me every time. Manufacturers definitely ship junk hoping we'll fix it for free.
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