Tried both Wave and QuickBooks for my small fintech startup and the difference in customer support was night and day.

After 3 months of fighting with Wave's automated support system over a bank connection issue, I switched to QuickBooks and had a real person call me back in 30 minutes to fix it, has anyone else found that the level of support changes how you feel about a platform?

3 comments

3 Comments

hugo_robinson256d ago

QuickBooks' support is only good because you pay way more for it...

ray_miller846d ago

Switched to Wave after QuickBooks gouged me. Adamk95 nailed it.

adamk956d ago

I read somewhere that QuickBooks has way more support staff than Wave, and @hugo_robinson25 is right about the price difference.