Just had the worst week of my career because of a new client's bad advice

A woman came in for a facial last Tuesday and insisted her friend told her to use a 30% glycolic acid peel at home before her wedding. I refused to do the service she wanted because her skin was already raw. She left a terrible review saying I was unhelpful. Has anyone else had to deal with a client who got dangerous advice from a non-pro?

3 comments

3 Comments

craig.mila11d ago

Ugh, that's brutal. Her friend basically told her to set her face on fire before the big day. Some people just can't be saved from their own bad decisions, even by a pro.

michael_jenkins3911d ago

Right craig.mila, it's like watching a train wreck in slow motion. Some folks just have to learn the hard way.

blair_martin11d ago

Send a clear warning about the risks without sugarcoating it. She might get mad now but she'll thank you later when her skin isn't ruined. Sometimes being a good friend means telling hard truths.