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Just realized my whole class schedule got wiped by a syncing bug
Logged into the portal Tuesday night and all 4 of my diploma unit enrollments were gone, even the one I paid $350 for last month. Support said it was a server rollback glitch but I had to redo two assignments before they fixed my access. Has anyone else had their progress vanish like that?
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the_phoenix3d ago
How long was the window between when your stuff vanished and when they got your access back? I ask because if it took more than a day or two, you might have a case for getting that $350 back or at least a credit, since you couldn't use what you paid for. Also, did support give you anything in writing about the rollback, like a ticket number or an email? If not, I would push for that now while it is fresh. And when you redid those two assignments, did the grades stick, or are you still waiting to see if they show up?
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