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A shop owner in Tulsa handed me his 2008 repair log and it fixed my whole approach to diagnostics
I was picking up a dead laptop from his shop two weeks ago and he flipped to a page where he wrote down the customer's exact words before touching the machine, and now I ask "what were you doing when it broke" before I even open the case, so what questions do you all ask before you start digging?
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julia_anderson1mo ago
Wait, you mean asking questions before touching stuff is a thing? I've been doing the "poke at it and hope it talks" method for years. Asking "what were you doing when it broke" feels so obvious now but I bet I'd still forget half the time.
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