Old timer at the shop gave me a hot towel trick I can't stop using

I was working a Saturday double in Tulsa and this 70 year old barber from the booth next to me watched me botch a hot towel wrap on a client. He walked over, grabbed the towel, and folded it like a triangle before twisting the ends. He said, "Son, you're choking the neck, not the customer." He showed me how leaving the knot loose at the base lets the steam hit the jawline without trapping heat. I tried it on my next three appointments and every single guy said the shave felt way smoother. Has anyone else gotten a random tip from an older barber that completely changed their routine?

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