Spent 20 minutes on the phone with a homeowner who thought smoke detectors just need new batteries every 10 years

This guy told me he's never replaced a single unit since his house was built in 2006, and when I explained the 10 year rule he got defensive. How do you handle homeowners who think you're just trying to upsell them on safety basics?

3 comments

3 Comments

xenaf5111d ago

Oh wow, that is frustrating. People just don't want to hear the truth.

lily7011d ago

I mean yeah technically the 10 year thing is a real guideline but like... are we really acting like a smoke detector from 2006 is gonna spontaneously fail tomorrow? I've seen old ones still work fine. Feels like one of those things where the safety folks gotta cover themselves legally.

ryantorres11d ago

Read somewhere that after 10 years the sensors actually degrade even if they still chirp.