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Rant: Customer's dog chewed through the keypad wire, blamed my install
Job out in Phoenix last Tuesday. Brand new Honeywell panel, clean runs, everything hidden. Owner calls me at 7pm screaming the keypad is dead. I drive 45 minutes back. Found chewed wire behind the couch, exposed from the drywall gap I sealed. She said her labradoodle 'never does that.' Showed her the tooth marks. She still tried to get me to redo it free. Has anyone else had clients blame their pets for damage on a fresh install? How do you handle the warranty line?
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