Man, that grill tool mix-up is painfully relatable. When you started explaining the pushers, did you pick up on any non-verbal cues before everyone checked their wrists? I'm curious if there's a moment where you sense the jargon isn't landing, and how you pivot. Like, do you have a backup plan, maybe a simple one-liner to lighten the mood?

Sounds like some customers think fixing a dent requires a hazmat suit and a degree in electrical engineering.