Hot take: I think Wealthsimple's marketing is overhyped for serious investors
I was at a Toronto fintech meetup last month at the MaRS Discovery District and heard a bunch of people raving about Wealthsimple like it was the best thing since sliced bread. But here's the thing, I actually tried moving my RRSP over to them back in 2022 and the customer service was a nightmare. Took me 3 weeks to get a simple transfer done and they kept losing my documents. Meanwhile, I've been using Questrade for 5 years and their platform is clunky but at least I can actually talk to someone who knows what they're doing when stuff goes wrong. I get that Wealthsimple makes investing look easy for beginners, but if you're dealing with serious money or need actual support, it's just not there yet. Anyone else feel like the user experience gap is bigger than people admit?