Update: My storefront job got stuck waiting for special glass

I need to tell you all about planning for long lead times on custom pieces. Last month, I had a job with oversized tempered glass for a cafe entrance. The factory said it would ship in three weeks, but it actually took over two months. This meant I had to reschedule my crew twice and deal with a very unhappy owner. Always ask for a firm delivery date in writing before you start any work. I won't make that mistake again, and you shouldn't either. It's a simple step that saves a lot of headache.

3 comments

3 Comments

hannah_perry4d ago

Honestly, did you get stuck paying for storage space too while you waited? That extra cost is what kills me on these delays. Tbh, I always pad the timeline they give me by at least two weeks now before I even tell the client. You have to plan for the back-and-forth shipping damage inspection nightmare on top of it. Ngl, having a solid backup plan for your crew is the only way to stay sane.

diana_ramirez4d ago

Did I really think verbal okays were fine until a delay like this changed my mind?

allen.aaron3d ago

Have you ever tied your payment plan to the delivery date? Like, only pay the supplier after they ship, and bill the client after install. That way, you're not financing their delay. It forces them to care more about being on time.