A customer told me to stop fixing PCs in front of them, and it doubled my referrals

Hannah Perry · 2026-10-11T23:25:04.558054+00:00

He said watching me swap parts made him feel like I was guessing, so now I write the plan on a slip and hand it over before I touch the case. Do you walk clients through it or keep the bench closed?

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A customer told me to stop fixing PCs in front of them, and it doubled my referrals | Computer Technicians - Babble Community