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I finally counted my no-shows for a year and the number was 27, way higher than I guessed
Everyone in this trade likes to say no-shows are just part of the job, and I used to nod along. Then I started writing a tally mark on the back of my appointment book every time a guy didn't show, just to see. I run a two chair shop in Akron and from last March to this March I counted 27 no-shows. I honestly would have guessed maybe 8. That gap is the part that bugs me, because it means I was losing money I never even noticed losing. One Saturday I had three empty chairs in a row, and I sat there trimming my own nails like a fool. I get that folks have emergencies, but 27 is not emergencies, that is a habit. So my unpopular take is that charging a deposit is not rude, it is just math. Any of you run deposits in a small shop, and did it scare off the good regulars or just the flaky ones?
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the_anthony21d ago
The tally mark thing is smart because memory lies about stuff like this. My question is what did the 27 actually cost you in real numbers, because a no-show is not just one lost cut, it is the gap in the day you could not fill plus the walk-in you turned away for that slot. Did you go back through and add up the price of those 27 cuts, or just count heads? Because I bet the dollar figure is what would make the deposit case for you, not the number itself.
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